Privacy Policy

TidyGlow Cleaning Services ("TidyGlow", "we", "us") respects your privacy. This policy explains what personal information we collect through tidyglow.ca, why we collect it, how it is protected, and the choices available to you. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy law.

Information we collect

When you request a quote or contact us we collect the information you provide: your name, email address, phone number, city, postal code, the type of property and service you are interested in, preferred dates, and any details you include in your message.

We also automatically record limited technical information when you visit the site — such as your IP address, browser type and referring page — for spam prevention, security and traffic analysis.

Why we collect it

We use your information to prepare your quote, schedule and deliver service, respond to your questions, issue invoices, and send you service-related updates. With your consent, we may also send occasional seasonal offers or reminders. You can withdraw consent for marketing at any time.

We do not sell, rent or trade your personal information to any third party.

Consent

By submitting a form on this site you consent to being contacted about your request. You may withdraw consent at any time by contacting us, subject to legal and contractual restrictions, such as records we must retain for tax purposes.

Cookies and similar technologies

This site uses a single essential session cookie to keep forms secure against cross-site request forgery. It contains no personal information and is deleted when your browser session ends or shortly after.

If analytics or advertising cookies are enabled in the future, this policy and the site consent notice will be updated before they are used.

How we protect your information

Form submissions are transmitted over HTTPS and stored on access-controlled servers located in Canada. Access to client information is limited to team members who need it to deliver service.

We keep records only as long as necessary for business, accounting and legal purposes, after which they are securely destroyed.

Service providers

We use reputable third parties for web hosting and email delivery. These providers process information only on our instructions and are bound by confidentiality obligations.

Your rights

You may request access to the personal information we hold about you, ask us to correct inaccuracies, or ask us to delete information we are not required to retain. Contact us and we will respond within 30 days.

Contacting our privacy officer

Questions or concerns about privacy can be directed to hello@tidyglow.ca or by phone during business hours. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.