Everything you might ask before booking

Send us a quote request through any form on this site, call or text us, or email hello@tidyglow.ca. We reply within one business hour during opening times, confirm the scope and price in writing, then hold your slot.

Recurring clients keep a fixed slot on the calendar, so there is nothing to rebook. For one-time cleans we recommend three to five days notice, and we can often accommodate urgent move-outs the next day.

Most clients are not. You can leave a key, provide a lockbox or door code, or let us know a preferred entry method. Every team member is background-checked, bonded and insured.

Yes, and most recurring clients do. You are assigned a lead cleaner and a consistent team, with internal cover arranged if someone is away so your schedule never lapses.

Yes. We ask for at least 24 hours notice so the slot can be offered to another client. Recurring visits can be rescheduled at no charge with that notice.

We do not routinely schedule on statutory holidays, but holiday-period bookings are available on request at a premium rate for time-critical turnovers.

Recurring house cleaning starts at $139 per visit for a smaller home, deep cleans from $249, move-in and move-out cleans from $289, and Airbnb turnovers from $99. Final pricing depends on size, condition, frequency and any add-ons.

A deep clean takes roughly twice as long and covers areas routine cleaning does not reach, such as baseboards, grout, appliance interiors, vents and behind furniture. The higher price reflects the additional labour, not a different hourly rate.

Residential work is quoted per visit as a fixed price, so you know the cost before we start. Commercial and industrial work is quoted as a fixed hourly rate or a monthly contract depending on scope.

No. Your written quote is the price. The only additions are requested extras such as inside-oven detailing on a standard clean, appliance add-ons, or travel beyond our standard service area — and those are always confirmed with you first.

We accept e-transfer, credit card and pre-authorized monthly billing for contracts. Recurring residential clients are billed after each visit; commercial accounts are invoiced with net-14 terms. No deposit is required for standard residential service.

Yes. Weekly visits carry the largest discount, followed by bi-weekly, then monthly. Recurring rates are lower per visit because the home stays at an easier maintenance level between appointments.

Yes. TidyGlow carries $5M commercial general liability insurance and full WSBC workers coverage, and every team member is bonded and background-checked. Certificates of insurance are available on request.

Report it within 48 hours and we will make it right. We document condition issues with photos, and our liability coverage responds to accidental damage caused by our team.

We default to Health Canada-registered, low-fragrance and low-VOC products, and we can work with your preferred supplies or run a fully scent-free protocol on request.

Every cleaner completes bonded background screening, WHMIS training and a documented TidyGlow method and standards program before working unsupervised. Medical and industrial crews receive additional site-specific training.

Yes. We favour biodegradable, phosphate-free, low-VOC chemistry and HEPA-filtered equipment, and we use microfiber systems that reduce both water and chemical consumption.

All floors vacuumed and mopped, kitchen counters and sinks, stovetop and appliance exteriors, bathrooms fully sanitised, dusting of reachable surfaces, beds made, high-touch points wiped and interior glass cleaned.

Inside ovens, inside fridges, interior cabinets, baseboard detailing, wall washing and interior windows beyond reach are part of a deep clean rather than a standard visit. They can be added to any booking.

Yes. We arrive with professional-grade products and HEPA-filtered vacuums at no extra cost. If you prefer we use your own supplies, simply leave them out and let us know.

For most homes a phone call plus a few photos is enough. Larger properties, post-construction sites and industrial spaces receive a free on-site assessment before we confirm pricing.

If anything falls short of the checklist, tell us within 24 hours and we return to correct it at no charge. That is the simplest way we know to stand behind our work.

Yes. Overnight, early-morning and weekend servicing is standard for commercial clients, at no additional premium. We coordinate access with your manager or security team.

Yes. Multi-site contracts include per-location scope documents and reporting, with one account manager and one consolidated invoice.

We regularly service facilities above 100,000 square feet using ride-on scrubbers, high-reach dusting equipment and certified lift operators. Larger sites are staffed with multi-crew rotations.

After a site walkthrough we can usually provide a written proposal within one business day and begin service within a week, incorporating your site orientation and access requirements.